Shipping policy

This policy is applicable to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

Transit, Handling & Order Cut Off Time Domestically

  • In general, shipments are in transit for 7–8 business days (Monday to Friday).
  • Order cut off time will be 04:00 PM Eastern Standard Time (New York)
  • Order handling time is 1 - 2  business day (Monday to Friday).

Shipping Costs

We offer Free Standard Shipping on all orders delivered within the United States.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • The shipping carrier (if applicable)
  • A link to track your shipment online

Please allow up to 24–48 hours for tracking information to become available after your order has been shipped.

Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Carrier service interruptions
  • High shipping volumes
  • Natural disasters
  • Public holidays
  • Incorrect or incomplete shipping information provided by the customer

Waac is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Incorrect Shipping Address

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us immediately at support@waac.us.

Once an order has been shipped, we may not be able to change the shipping address.

Waac is not responsible for orders delivered to an incorrect address provided during checkout.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

To help us investigate, please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged package or product (if applicable)

We will work with the shipping carrier to resolve the issue and provide an appropriate solution where applicable.

Order Status

You can monitor your shipment using the tracking information provided in your shipping confirmation email.

If you have not received your tracking information within 3 business days after placing your order, please contact our Customer Support team.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us.

Business Address: 13752 San Pablo Avenue , Apt C, San Pablo CA 94806, United States

Business Email: support@waac.us.

Business Phone: +1 404-649-2884

Customer Service:  Mon-Fri ( 9 AM–5:30 PM )

We aim to respond to all customer inquiries within one business day.