Refund policy
At Waac, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.
Return Eligibility
We accept returns for both defective and non-defective products, provided that:
- The item is unused and in its original condition.
- The item is returned in its original packaging.
- All original tags, manuals, accessories, and included items are returned.
- The product is not marked as a final sale or non-returnable item.
Products that have been used, damaged by the customer, or returned without their original packaging may not qualify for a refund.
Return Window
You may request a return within 30 calendar days of the date your order is delivered.
Requests received after the 30-day return period may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards (if applicable)
- Personalized or custom-made products (if applicable)
How to Start a Return
To request a return, please contact our Customer Support team before sending your item back.
Email: support@waac.us.
Please include:
- Your order number
- The name of the item(s) you wish to return
- The reason for your return
- Photos of the product if it is damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return address.
Please do not return items without first contacting us, as unauthorized returns may experience processing delays.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was received.
- The product arrived damaged.
- The product is defective upon delivery.
If the return is due to our error, Waac will cover the reasonable cost of return shipping.
Restocking Fees
Waac does not charge a restocking fee for eligible returns.
If your return is approved and meets the conditions outlined in our Return & Refund Policy, no restocking fee will be deducted from your refund.
Please note that customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved:
- Refunds will be issued to your original payment method.
- Refunds are processed within 5 business days after the returned item has been received and approved.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is the result of our mistake or the item arrived damaged or defective.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) for a refund and place a new order through our website.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the damage or incorrect item
We will review your request promptly and work with you to provide a suitable resolution.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Business Address: 13752 San Pablo Avenue , Apt C, San Pablo CA 94806, United States
Business Email: support@waac.us.
Business Phone: +1 404-649-2884
Customer Service: Mon-Fri ( 9 AM–5:30 PM )
We aim to respond to all customer inquiries within one business day.