Frequently Asked Questions

1. What types of cowhide rugs do you offer?

We offer a wide selection of 100% genuine cowhide rugs in various sizes, patterns, and natural tones — perfect for rustic, modern, or eclectic spaces. Each piece is unique and handpicked for its beauty and quality.

2. Are your cowhide rugs real and ethically sourced?

Yes, all our rugs are made from authentic, natural cowhide and sourced through ethical and sustainable practices. We prioritize responsible craftsmanship and ensure no animals are harmed purely for their hides.

3. How should I care for and clean my cowhide rug?

Cowhide rugs are low maintenance. You can vacuum them regularly with a brush attachment, shake outdoors to remove dust, and spot clean using a damp cloth and mild soap. Avoid soaking or using harsh chemicals.

4. Are the colors and patterns exactly like the pictures?

Each cowhide rug is one-of-a-kind, so slight variations in color, texture, or pattern are normal. The rug you receive will be similar but not identical to the image shown.

5. Can I return or exchange a rug if I’m not satisfied?

Yes, we offer 30-day easy returns. If you're not fully satisfied, return the product in original condition. Buyer covers return shipping unless the item is faulty.

6. How long does shipping take?

Orders are processed in 1–2 business days and shipped from our U.S. facility. Delivery usually takes 3–7 business days depending on your location.

7. Do you ship internationally?

Currently, we ship within the United States. For international inquiries, contact our support team at support@waac.us.

8. Where are you located?

Our fulfillment center is located in El Cerrito, California. All orders are shipped from this location to ensure quick delivery.

9. What payment methods do you accept?

We accept major debit/credit cards, PayPal, Shop Pay, and other secure options — all protected by SSL encryption.

10. How can I contact customer support?

Phone: +1 404-649-2884
Email: support@waac.us
Address: 13752 San Pablo Avenue Apt C, San Pablo, California 94806, United States

Support Hours:
Monday to Friday: 09:00 AM to 5:30 PM

Company Information:
Company Name: WE ARE ABLE CONSULTANTS INC
Company Reg No: 4154028