FAQs
Ordering & Payment
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order number and purchase details.
If you do not receive the email within a few minutes, please check your Spam or Junk folder. If you still cannot find it, contact our Customer Support team at support@waac.us, and we will be happy to assist you.
Can I modify or cancel my order after placing it?
We begin processing orders as quickly as possible to ensure timely shipping.
If you need to modify or cancel your order, please contact us immediately at support@waac.us.
If your order has not yet entered processing, we will do our best to accommodate your request. Once an order has been processed or shipped, it cannot be modified or canceled. If you no longer want your order after delivery, you may request a return in accordance with our Return & Refund Policy.
Why was my payment declined?
A payment may be declined for several reasons, including:
- Incorrect billing or payment information
- Insufficient funds
- An expired payment card
- Security verification by your bank or card issuer
- Restrictions placed by your financial institution
Please verify your payment details and try again. If the issue persists, we recommend contacting your bank or using a different payment method.
If you believe the problem is related to our checkout process, please contact us at support@waac.us, and we'll be happy to help.
Shipping & Delivery
What is the delivery time for my order?
Orders are processed within 1–2 business days after payment has been confirmed. Once your order has been shipped, standard delivery within the United States typically takes 7–8 business days.
The estimated total delivery time is 8–10 business days. Please note that delivery times are estimates and may be affected by carrier delays, holidays, weather conditions, or other circumstances beyond our control.
How much does shipping cost?
We offer Free Standard Shipping on all orders delivered within the United States. There are no additional shipping charges unless otherwise stated during checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package online.
Please allow up to 24–48 hours for the tracking information to become available after your order has been dispatched.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team at support@waac.us.
To help us assist you more quickly, please include your order number in your email. We will investigate the shipment with the carrier and work to resolve the issue as promptly as possible.
Return & Refund
What is your return policy?
We offer a 30-day return policy for eligible items. You may request a return within 30 calendar days of receiving your order.
To qualify for a return, items must be unused, in their original condition, and returned in their original packaging with all included accessories and tags. For complete details, please refer to our Return & Refund Policy.
What should I do if I receive a damaged or defective product?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@waac.us.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item
Our Customer Support team will review your request and work with you to provide an appropriate resolution as quickly as possible.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Account & Customer Support
Do I need an account to place an order?
No. You can complete your purchase as a guest without creating an account.
Creating an account is optional and allows you to view your order history, save your shipping information for future purchases, and manage your account more easily.
How can I contact customer support?
Our Customer Support team is here to help with questions about your orders, shipping, returns, products, or general inquiries.
You can contact us using any of the following methods:
Email: support@waac.us.
Phone: +1 404-649-2884
You can also contact us through the contact form available on our website.
Customer Support Hours:
Monday – Friday
9:00 AM – 5:30 PM (Eastern Time)
We aim to respond to all customer inquiries within one business day.